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AODA and AODA Training
Feedback & Training
Training Materials

The purpose of the AODA, 2005 is to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025, by developing, implementing and enforcing accessibility standards.

Accessibility for Ontarians with Disabilities website

Multi-year Accessibility Plan (PDF)

2019 Annual Status Report (PDF)

Accessibility for Ontarians with Disabilities Act (AODA), 2005

Integrated Accessibility Standards Regulations – Customer Service Policy (PDF)

Integrated Accessibility Standards Regulation Policy (PDF)

Any documents, information or communication from Huron may be available in an alternate or accessible format to meet the needs to the individual requesting it.  If you would like documents, information or communication in an alternate format, please contact Human Resources at 519-438-7224 or huronhr@huron.uwo.ca

We welcome your feedback about accessibility at Huron University College and invite your comments or concerns.

Suggested Steps:

  • Approach the individual unit or department directly to provide feedback or seek assistance.
  • If necessary, further contact the Vice-President, Finance and Administration.
  • See contact box on this page for more information.

We may need to contact you to request or provide further information. Please ensure your feedback contains:

  • Your name
  • Your affiliation (e.g. student, staff, faculty or visitor)
  • Contact information (telephone and/or email)
  • A brief summary of your feedback

All feedback will be reviewed and forwarded to an appropriate individual or service provider at Huron.

The Accessibility for Ontarians with Disabilities Act, 2005 is legislation designed to to make Ontario barrier-free to people with disabilities. Businesses and organizations who provide goods and services to people in Ontario will have to meet certain accessibility standards in five areas: customer service, transportation, information and communications, built environment and employment.

Ontario’s first accessibility standard, the customer service standard, came into effect on January 1, 2008. The legal requirements of the accessibility standards for customer service are stated in Ontario Regulation 429/07. Organizations are required to establish policies, practices and procedures on providing goods or services to people with disabilities and provide training to staff who interact with the public.

Legislation

Plain Language Guide to the Accessibility for Ontarians with Disabilities Act, 2005

Accessibility for Ontarians with Disabilities Act, 2005

Ontario Regulation 191/11: includes description of training requirements. Individuals can refer to (Part IV.2) for requirements regarding customer service standards.

Background Information

Ministry of Community and Social Services Customer Service Standard

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Key Contacts